As a club policy we do not refund for non-attendance. In some circumstances, if
we are given prior notice we will allow participants to register on the same course
at a later date or day. This only normally applies if the course has not reached
maximum occupancy. This facility does not apply to individual lessons within courses. Clients
are required to give twenty four hours notice for cancellations for all bookings.
Under such circumstances a credit voucher will be awarded for future use or to have
the session rescheduled. All credit vouchers are valid for a maximum 12 weeks. All
block bookings are to be utilised within a 12 week period. Credit vouchers will
be rendered unredeemable once the noted expiry date has passed. All cancellations
should be communicated to the club in writing via email. This policy applies to all
bookings at The Basement Dance Studio.
Left telephone messages are not accepted as valid . Credit vouchers are not available when
requests are made retrospectively. Any potential credit voucher will be made available
from the date the request is made in writing via email. No other method will be
accepted as valid. Membership to the Basement does not guarantee that you will always
get the classes you request but every endeavour will be made to assist in the selection
of your classes. The Basement does not guarantee the availability of any specific
dance class but does guarantee a range of dance classes.
COMPLAINTS PROCEDURE If classes are considered to be in any way unsatisfactory, participants
are required to terminate their participation in the relevant class immediately .
All criticisms should be documented and sent via email to firstname.lastname@example.org.
Please note that this format is the only method acceptable to The Basement. In particular
phone call complaints will not be acted upon especially where participation is continued
. Messages left on voicemail will not be registered as a formal complaint.
DISCOUNTED PRODUCTS Please note that any free or promotional courses offered are not transferable,
redeemable or eligible for credit vouchers. This includes products that have been